Frequently Asked Questions
Find quick answers to common questions about our security solutions, shipping, and support.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your shipment status directly through your ANNKE account dashboard.
What is the warranty period for ANNKE security products?
We offer a standard 2-year limited warranty on all hardware products, including NVRs, DVRs, and security cameras. You may also be eligible for a 1-year warranty extension by registering your product on our official website.
Do ANNKE cameras require a monthly subscription fee?
No, our standard security systems do not require monthly fees for local storage and basic remote viewing. Optional cloud storage services are available for purchase if you prefer off-site backups.
What is your return policy for unsatisfactory items?
We provide a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Which payment methods are accepted at the ANNKE Store?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital payment options like Apple Pay and Google Pay to ensure a safe checkout experience.
Are ANNKE security cameras compatible with third-party software?
Most ANNKE IP cameras support the ONVIF protocol, allowing them to work with various third-party software and Network Video Recorders (NVRs). Please check the specific product specifications for compatibility details.