Returns & Refunds Policy

At ANNKE Store, we stand behind our security solutions with a 30-day money-back guarantee to ensure your peace of mind. If you are not completely satisfied with your purchase, you may return your hardware in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, mounts, manuals, and accessories to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or address the package to our returns center, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5 to 7 business days.